Kwik Picture Framing is there to help, if there is any discrepancy in the order delivered then feel free to Contact Us on firstname.lastname@example.org and we can discuss the matter and try and find out a solution for the same. The return policy is valid for ready-made frame orders but all custom made frames, mounts, canvas or prints fall under non-returnable category as per UK Law for distance selling all such items come under the “Personalised or Made to Order”.
Items that do not fall under the “Personalised or Made to Order “category can be returned after negotiation. For genuine cases goods can receive a full refund excluding the delivery cost. All items to be returned within 14 days of receipt of the order.
While dispatching the orders all care and protection is maintained at our facility but still some miss-happening may occur at the courier services. All issues regarding damages can be resolved amicably. Your patience is very crucial in handling damages. Don’t panic or worry, we are there to help.
To ascertain the gravity of damage we may require a photographic proof. Once the proof and damage is verified, we immediately contact you to recommend a solution. Remember that all damages need to be reported within 48 hrs of receiving the delivery. Any delayed replacement queries for damage would not be entertained after the deadline ends.
If a damaged frame is received, we immediately send its replacement or if the customer requires the refund then that can be initiated minus the delivery cost. Once the replacement is delivered, our service courier would pick up the damaged product and the cost will be covered by Kwik Picture Framing. Please make sure that the returned goods are packaged in same packing in which the order was received.
Cancellation policy is applicable on the ready-made frames, mounts, etc. But all customised or personalised orders do not fall under cancellation policy. Customer cannot cancel any personalised order once its manufacturing has begun. We commit a delivery of 1-3 working days from the time of order placement, hence the manufacturing time and order placement time is very less like less than an hour. So if you have placed a wrong order then kindly immediately cancel it or call us on 01274 724411 ASAP.